Refund Policy
- 30 days, 100% refund — kung hindi para sa'yo ang system, ibabalik namin ang buong bayad mo.
- Walang kailangang ibalik — digital files ito, hindi mo kailangang mag-ship ng kahit ano.
- Isa lang ang kondisyon: kapag pina-customize mo ang order mo at pumayag ka sa ginawa naming pagbabago, hindi na ito refundable. Detalye sa baba.
1. The 30-day guarantee
If KitaAgad Payroll isn't right for your business, you can request a full refund within 30 days of your purchase date. You don't need to justify the decision — "hindi bagay sa business ko" is a complete reason.
Refunds are for the amount you actually paid, including any add-ons or upgrades bought in the same order. We refund to your original payment method through PayMongo (GCash, Maya, QR Ph, or card, depending on how you paid). Because it's a digital product, there is nothing to return or ship back.
2. When the refund is void
The moment you ask us to edit, customize, modify, or improve your order — and we make those changes and you agree to them — your refund is void. From that point the 30-day guarantee no longer applies, even if you're still inside the 30 days.
Sa madaling salita: kapag pinagawa mo sa amin ang sarili mong bersyon at pumayag ka sa binago namin, hindi na ito puwedeng i-refund.
The reason is simple. The standard product is something we can offer to anyone. Once we've changed it to fit your specific business — your pay structure, your deductions, your sheet layout, your extra tabs — that work exists only for you and cannot be resold or recovered. That is custom work, and custom work is non-refundable.
What counts as customization
- Adding, removing, or restructuring tabs, columns, or formulas for your specific setup
- Changing how the workbook computes anything to match your own company policy
- Rebranding the file, or altering its layout or design at your request
- Building a new report, template, or calculator into your copy
- Any other change we make to your copy because you asked for it
What does not count as customization
Ordinary support never voids your refund. You keep the full 30-day guarantee if all you did was:
- Ask questions about how to use the system
- Ask us to walk you through setup, or to explain a formula
- Report a bug or an error, and receive a fix that we ship to everyone
- Receive a normal product update or a corrected file
- Request customization that we never actually delivered, or that you did not agree to
How we make this fair
Before we start any customization, we will tell you plainly that proceeding voids your refund, and we will ask you to confirm in writing (chat or email). Your refund is only void once all three have happened: you requested the change, you confirmed you understood the trade-off, and we delivered the modified file. If we never told you, or you never agreed, your guarantee stands.
3. How to request a refund
Message us at run.archivity@gmail.com with the email address you used at checkout and your order reference. You don't need to explain yourself or negotiate.
We aim to confirm within 1–2 business days. Once approved, PayMongo typically returns the money to your account within 5–10 business days, depending on your bank or e-wallet — that part is on their side, not ours.
4. After a refund
When a refund is issued, your licence to use KitaAgad Payroll ends. Please delete your copies of the workbooks and guides, and stop using them for your payroll. Your vault access link stops working. If you want to come back later, you're welcome to buy again at the price offered at that time.
5. Chargebacks
If something's wrong, message us first — a refund is faster than a dispute, and we don't argue about them. Filing a chargeback without contacting us just freezes the money on both sides for weeks.
6. Your statutory rights
Nothing in this policy removes any right you have under Philippine consumer law, including the Consumer Act of the Philippines (RA 7394). If a file is defective or not as described, you are entitled to a remedy regardless of the customization condition above.